When deleting from iTunes you will be asked whether you want to move the file to the recycle bin or keep a copy. Click on the app icon you wish to delete, right click with your mouse and select Delete. To delete from iTunes, select Apps under Library on the left hand panel. Press the “X” on the app you wish to delete and confirm deletion.ģ. To remove from the device, press and hold the app on screen and they all start to wobble. Now delete the app from BOTH your device and iTunes.Ģ. Make sure your device is NOT connected to your computer, if it is please disconnect. Please follow the process step by step as missing a step will not fix the problem.ġ. If they are you need to remove from both your device and computer first, otherwise just remove from the phone. Please check to see whether the apps are present on iTunes on your computer as well as your device. If you still encounter problems you will need to reinstall your app, follow the process below. Your iPhone/iPad will restart and you can log in as normal. Now press and hold the power button again until the apple appears on the screen. You'll get a timer and then the screen will go blank.Ģ. Press and hold the power button on your device until the “Slide to Power off” panel appears. Failure to complete all of the listed steps in order may result in the fix being ineffective.īefore you perform the whole process outlined above, the first thing to try is a re-boot of the iPhone/iPad. Please follow these instructions carefully, line by line. The most successful procedure for curing this problem is to remove the app completely from your device and computer and perform a fresh install, although it should be noted that out of date system software can also cause these problems. These are not a result of problems or bugs within the app, but simply process issues within the Apple system itself. Our apps should not generally cause problems because they are thoroughly tested by us as well as by Apple before release, however problems during the app download process can cause installation problems resulting in crashing. Please refer to specific FAQs for Sound Related Issues.Ī PDF Help Sheet is available to download. My app fails to run properly or crashes.
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